Contact Us/FAQ

Learn More About Us

Please allow 24 hours response time on tickets as this is industry standard. We will do our best to beat the average and surpass your expectations!

If you need assistance or have questions, please contact [email protected] and we will put you in touch with the right department. Specify which department you are looking for so we can direct you accordingly.
1.Onboarding Team/Platforms
2.Sales Team/Demos/Indicators
3.Support Team/Installs/Bugs
4.Education Team/Trade Rooms
5.Operations/Management

Business operating hours are Monday to Friday between 8:00 am to 6:00 pm (EST).

Phone

(708) TRADE-NS (708-872-3367) or
Toll Free: (844) 540-0607

Contact Sales

Frequently Asked Questions

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Why should I choose NeuroStreet as a trading school?

The benefits of being a NeuroStreet customer are…

  • NeuroStreet is the collective sum of 30 + years of trading experience.
  • NeuroStreet leverages the industry’s top software developers for advanced trading analytics.
  • Neurostreet provides multiple trading instructors with decades of experience.
  • NeuroStreet provides multiple trading strategies and learning paths to accommodate different trader personas.
  • NeuroStreet provides the opportunity to speak with other traders.
  • NeuroStreet provides the Industry’s only unique patented PERCEPTUAL COGNITIVE TRAINING SYSTEM for active traders and investors.
  • NeuroStreet cognitive trader development emerged out of 20 years of neuroscience research and is partnered with Faubert Labs from the University of Montreal.
  • NeuroStreet offers education for Stocks, Futures, Forex, Options, and Cryptos.
  • NeuroStreet overs a low monthly cost to join and gain access to all Software instead of having to purchase one indicator at a time.

How does your trade room operate?

  • Our live market education classes and trade room are designed for educational purposes only.
  • The instructors/moderators will demonstrate concepts of how the markets work, how to use NeuroStreet indicators as well as add their own personal experience to showing educational market concepts.
  • All trades mentioned or taken during the classes by the instructor will be in simulation ONLY and are done to help traders apply the use of the different indicators. By no means will there be any signal services, trading advice, or any form of trading advisory services. EDUCATION ONLY ON USE OF THE SOFTWARE AND CONCEPTS.
  • Our trade room operates on a rotating schedule. One day we will focus on Futures, Forex & Cryptos and the other day we will focus on Stocks and Options.
  • Classes run Monday to Friday 5 days per week from 9:00 am to 11:30 am EST. Schedule to change on holidays.

Can I actually make money trading online?

Your success ultimately depends on your own drive and work ethic when learning strategies and building your confidence!

Traders around the world have succeeded in using our education, strategies, and software to make money. Regardless of your current situation or your level of experience, we provide the tools to help make your trading and income goals a reality.

All we ask is that you treat trading seriously and approach it as a business, not a hobby. It’s been our experience that those who accept this and focus on skill development and practice are the ones most likely to reap the rewards the financial markets can offer.

What markets can I trade using the NeuroStreet software?

Our software is universal over all markets, time-frames and trading styles. It can be applied towards (day trading, swing trading & position trading) all asset classes (stocks, futures, forex, options & crypto).

What platforms is your software usable on?

Our Software is currently coded over multiple platforms, it is your choice as to which version to use. Use one or use them all, you have access to everything which subscribing to the GOLD PLAN!
NSTA’s current main platform is NinjaTrader, and 100% of our Software is coded for this platform. (We are currently completing development for TradeStation and TradingView.) As more Software has been coded we will add them here inside your member’s area and inform you to download the newest versions.

Note: NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

Can you guarantee results?

As per the required CFTC Risk Disclosure statement  guidelines, we cannot provide https://neurostreet.com/disclaimer/guarantees regarding future performance.  Please read carefully the risk disclaimer posted on our website.

Is trading hard to learn?

Trading can be complex, however, we as traders need to simplify the process so that we can become skilled at what we do. Knowing everything is not the answer to making money but having a plan is. Similar to sports, if we are to elevate our skill and expect better results, each trader must accept that learning anything new or challenging will take some element of time to master their proficiency.

What makes NeuroStreet such a strong component to helping with this, is that we have spent years building software solutions to make this an easy and comfortable experience in as little time as possible. Our online training and live trading rooms are geared towards making the trading process simple to use and easy to understand. We don’t crowd your screens with numerous indicators that aren’t necessary and we teach strategies in a step-by-step process so you can gradually advance with a firm understanding. Most importantly, we spend countless hours performing live market education and analysis so you have the guidance that’s expected to learn how to apply your skills using our tools and software.

If I work full time can I still trade and use your resources?

You sure can! One of the best advantages to trading global markets is that they are open almost 24/hours a day. There are several market sessions that can be approached either during the day or during the overnight sessions.

Depending on your current availability to trade as well as the allotted time you have, each trader can create an individual trade plan that is specific to their individual needs and risk assessment.

Our goal is to make sure you can effectively find your path to consistency. We encourage skill development through practice and one of the best advantages is that we can record live data using the trading platforms & their market replay capabilities. This allows traders who have full-time/part-time jobs the option to trade in simulation as though it was a live environment.

NeuroStreet provides global education across ALL asset classes. This provides global market coverage as well as multiple trading opportunities 24/7. Whether you are a day trader or a swing trader, we got you covered.

I am a consistently losing trader, how can you help me?

NeuroStreet provides the opportunity to engage in our Online Education & LIVE Classrooms. Depending on your trader persona, we direct you down the proper education path, we provide you the correct trading strategies & on top of this, we provide trader development through use of cognitive training so that you can accomplish you trader goals.

There are many different ways to trade and not all of them provide results we as traders are seeking. We can’t guarantee that you will follow our resources, but we will show you what is working for current students and other successful traders that have been where you are now.

Ultimately the end goal is to get you confidently trading with belief in your abilities and trust in your strategy. Your improvement will be a direct result of your daily routine, your trade plan and practice.

Do you advocate using stop losses, a trading plan, and risk management when trading?

As professional traders, our primary focus is to approach this a successful business in risk management. We ALWAYS use stop losses! Trading without stop-losses is a form of gambling and we don’t approach the markets this way….EVER!

Combining the use of stop losses, risk management, and money management, you can gain the confidence to have a sound trading plan. This, in turn, gives you the ability to call yourself a risk manager as opposed to a trader…A much more suitable job title IN OUR HUMBLE OPINION.

Can I speak with someone regarding my goals and have my questions asked prior to purchasing?

YES, we encourage you to contact us first either by phone or email.  We would rather you make an informed decision prior to purchasing our software or education. This eliminates any uncertainties before you begin using our products or services.

https://nstradingacademy.com/ns_contactus_faq/  

What Capital requirements do I need to start day trading futures?

The amount of money you require actually depends on your trading objectives. Most importantly you should only use money that is allocated for trading. Don’t use the money you cannot afford to lose. Having more money to start with can be advantageous however there are markets and strategies that can be implemented even with a small account.

Depending on which markets you are trading (Stocks, Futures, Forex, Options or Crypto), will determine the required starting capital. Some markets have PDT Rules, where others don’t. Some markets offer more leverage than others. The first thing to do is to assess your goals, and determine how much capital is required to reach them.

Do you offer refunds on purchases?

Important – Please Read Carefully Prior To Purchasing!

NeuroStreet strives to provide excellence and quality when delivering proprietary software and resources to its users.  We strongly encourage all visitors to our site to fully engage in all disclaimersterms of use, return policy, and privacy policies.

Due to the nature of our services and the proprietary tools provided to traders upon purchasing, ALL SALES ARE FINAL & NO REFUNDS WILL BE ISSUED FOR ANY REASON. View Return Policy Here!

We understand that trading education and resources can be expensive, however, it is the sole responsibility of the user/subscriber to be fully aware of these guidelines prior to purchasing our services or products.

However you do have full control to cancel at any time, just make sure to cancel BEFORE the Next Charge Date or your payment will be processed.

In the event, you have any questions regarding these guidelines prior to purchasing our products or services we encourage you to contact us so we can help address any concerns moving forward with your purchase.

How do I cancel my subscription?

You have full control to view, and cancel your subscription at any time!

Simply log into your member’s area and visit MANAGE MY SUBSCRIPTION and enter your billing portal. Then click CANCEL.

https://learn.nstradingacademy.com/manage-my-subscription/ 

Make sure to cancel BEFORE the Next Charge Date or your payment will be processed.

Once processed, as per our Return Policy, there are no refunds.

Even in Cancelled status, you will have access to your subscription until the day before the Next Charge date.

Have more questions email us. [email protected]

How do I update my credit card on file?

Simply log into your member’s area and visit MANAGE MY SUBSCRIPTION and enter your billing portal.

Then on the right side, halfway down the page click on > UPDATE PAYMENT METHOD.

https://learn.nstradingacademy.com/manage-my-subscription/ 

Have more questions email us. [email protected]

How do I update my contact information and email on file?

Simply log into your member’s area and visit MANAGE MY SUBSCRIPTION and enter your billing portal.

Then on the top right side click MY ACCOUNT. (This is located under your name on the top right corner)

https://learn.nstradingacademy.com/manage-my-subscription/ 

Have more questions email us. [email protected]

Can I upgrade my subscription and get a credit for my previous purchase?

Great News, YES!

You can upgrade at any time during your payment cycle.

Example. If you are on a monthly subscription and purchased the Bronze plan on January 1st but decided on January 15th you would like to upgrade to the gold plan. We will take into account that you have only used 15 days out of the 30 and will prorate the days you have not used and that will be applied as a credit towards your upgrade fee today.

Please note when upgrading you will have a new renewal date set. You do not keep your original renewal date.

You can preview all changes inside your account before committing to the change. Please log in to your member’s area and visit MANAGE MY SUBSCRIPTION >> Click CHANGE PLAN.

https://learn.nstradingacademy.com/manage-my-subscription/

Once processed, as per our Return Policy, there are no refunds.
Have more questions email us. [email protected] 

What's the difference between Bronze/Silver/Gold Plans?

Great questions, each level provides you different access to NeuroStreet Trading Academy.

To view a full list of what is included visit this page: https://nstradingacademy.com/plans/

In summary (but not inclusive)

Bronze = Cognition Brain Training, Support, and ALL 101 Courses.

Silver = Cognition Brain Training, support, 5 days a week live trade room, resources, 101 courses + all education and strategies courses which is over 210 videos.

Gold= Cognition Brain Training, support, 5 days a week live trade room, resources, 101 courses + all education and strategies courses which is over 210 videos + ALL NSTA SOFTWARE OVER 40 INDICATORS!

To view a full list of what is included visit this page: https://nstradingacademy.com/plans/

Have more questions email us. [email protected]

Will you notify me before charging my renewal subscription payment again?

Yes of course!

Monthly plans we will notify you 7 days and 3 days before repayment is due.

Annual plans we will notify you 15 days, 10 days, and 5 days before repayment is due.

Please log in to your member’s area and visit MANAGE MY SUBSCRIPTION and enter the billing portal.

You can view your next billing date located under where it says Bronze/Silver/Gold Plan. (next to the square box)

https://learn.nstradingacademy.com/manage-my-subscription/

To make changes to your subscription or cancel please do so before you are charged the renewal.

Once processed, as per our Return Policy, there are no refunds.

Have more questions email us. [email protected]

I don't want to be on a subscription can't I just buy one indicator like before?

Unfortunately No, NSTA has moved to a full subscription company that offers a low monthly fee now to gain access to all of NSTA Software.

No longer are the days of having to buy one by one.

To gain access to all current Software and all future development continue to subscribe to the GOLD PLAN.

To view a full list of what is included visit this page: https://nstradingacademy.com/plans/

Have more questions email us. [email protected] 

I already own Software from NSTA as you are now subscription do I lose access to my purchase?

Absolutely NOT!

If you purchased Software before outright then you will continue to have access to it just like always. No changes there, we will continue to support your Software like always.

If you want to gain access to new Software you do not already own and all future development continue to subscribe to the GOLD PLAN.

If you subscribe to the Gold Plan you will have access to all NSTA Software. If you stop subscribing you will no longer have access to the Software you did not own before. You will go back to only having access to what you purchased outright beforehand.

To view a full list of what is included visit this page: https://nstradingacademy.com/plans/

Have more questions email us. [email protected] 

What is the minimum PC Specs required to operate NeuroStreet Software?

  • Windows 10
  • 3.6 gigahertz (Intel Core i5 9th generation, or Intel Core i7 7th generation), 4-cores, 8-threads
  • 16GB RAM, 6MB SmartCache
  • Microsoft .NET Framework 4.5 (pre-installed on most PC’s and can be downloaded here:
  • Microsoft .NET Framework)
  • DirectX10 compatible graphics card highly recommended